AI-powered customer service automation platform.
It helps to understand the customers' inquiries, based on their existing CRM data, and then drives end-to-end automated resolutions through the APIs. Our mission was to build the front-end of the FlowBuilder – a service, by means of which the workflow can be actually created. We developed a dashboard and fully visualized the work of AI-bots, so that users can easily construct and manage their customer journeys using these three simple options:
1) Pull reusable pieces of business-specific logic from customer support cases, called actions;
2) Add new actions into flow charts, called journeys;
3) Edit your actions and tweak ways of resolving your repetitive tickets to reply to your customers in the best way possible.
Ultimately we provided our client with DevOps services and prepared them for the Security Compliance Audit.